Graduate Researcher, University of Michigan Ann Arbor
Digital Trust & AI-Enabled Experiences
Designed and analyzed six experiments on AI-generated personas, using controlled stimuli and 20,000+ behavioral observations to examine motion, perceived humanness, and trust.
20,000+ observations
User Retention & Brand Value Conflict
Led a three-phase research program that found 73% continued using a brand despite lower trust, identified three early signals of fragile loyalty, and presented the framework to 100 stakeholders.
73% continued use